Return Policy
All Sales Are Final / Refund Policy.
Return Policy
All sales are final. We accept returns for refund or exchange for items damaged in transit.
Refunds and Exchanges
To be eligible for a refund or exchange, you must first email us within 3 days of receiving the artwork at theGlitterArtist@gmail.com to alert us of the damage. The following must be included in the email; receipt of payment and picture of shipping package and damaged item(s). Return of item is dependent on damage. If requested, return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item.
Non-returnable items:
- Prints
- Missed Workshops
- One of a kind pieces including but not limited to: jewelry, clothing, art, furniture
Refunds (if applicable)
Once your return request email is received, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund. If you are approved, then your replacement or refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at theGlitterArtist@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are damaged. If you need to exchange it for the same item, send us an exchange request to theGlitterArtist@gmail.com and we will either replace item or refund total amount of purchase.
Shipping
To return your product, you should contact us prior to shipping the item. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Lost or Stolen Packages
The Glitter Artist is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, The Glitter Artist will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.
